Customer Service Representative

Customer Service Representative Ghaziabad UP About Us Ingersoll Rand Technology Services Private Limited is a 100 subsidiary of Ingersoll -Rand s Productivity Solutions Division Organisation s experienced workforce is committed to producing high quality assembly equipment s and is provided with modern manufacturing test facilities All critical operations are done in house The company has been certified to comply with ISO 9001 since 1996 and has upgraded the systems and is certified with ISO 9001 2015 since 2017 Ingersoll Rand lays great emphasis on pre after sales service to help customers select appropriate technology and product s to exactly match their applications and requirements as well as to ensure optimum utilisation of equipment s supplied Ingersoll Rand also manufactures and markets a complete range of accessories and is a solution provider to Indian Assembly Industries Job Summary The position will manage the customer experience in India by handling and supporting all operational transactions within the assigned territory They will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customer Responsibilities Provide a high level of account management to customers Manage customer orders from placement to invoicing through multiple channels including E-Mail and websites to ensure 100 customer satisfaction Work with demand management to satisfy customers required delivery dates Manage customer expectations by clearly communicating our commitments i e delivery dates or problem resolution and keeping customers informed of status of orders issues etc Provide customer support for pre order activities pricing availability quoting technical specifications Ownership of customer feedback and queries and proactive management of issues through resolution Process customer orders promise dates order entry collaboration with supply chain and operations Ensure that all requested support is provided to meet the monthly revenue target Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions Coordinate cancellation requests with supplier customer in order to avoid any discrepancy excess in inventory Provide support and training to distributors on order entry application Identify improvements by using Lean Principles methodology Liaise with plant to improve delivery dates Respond to technical questions or refer them to appropriate functions Escalate customer issues requiring more complex cross functional resolution to the IR Corrective and Preventive Action System IR CAPA Represent Ingersoll Rand in a professional and courteous manner to customers to ensure service excellence and customer satisfaction Basic Qualifications BE B Tech Mechanical Electrical Electronics Instrumentation Master s degree preferred 10 - 12 years experience in service customer facing role Proficient in MS Office applications and experience with ERP systems will be preferred Good level of English spoken and written Travel Work Arrangements Requirements Onsite Work Key Competencies Experience in a customer facing role Previous exposure to the Technical Industrial organization preferred Self-motivated assertive individual problem solver and teamwork oriented Understanding operations and the supply demand flow is beneficial Knowledge of Continuous Improvements tools Ability to communicate clearly and effectively using positive language Important Qualities - professionalism decision-making stress tolerance and time-management skills Fluent English is required What we Offer We are all owners of the company Stock options Employee Ownership Program that align your interests with the company s success Yearly performance-based bonus rewarding your hard work and dedication Leave Encashments Maternity Paternity Leaves Employee Health covered under Medical Group Term Life Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative multicultural work environment with a team of dedicated professionals fostering innovation and teamwork LI-GG1 Special Accommodation If you are a person with a disability and need assistance applying for a job please Lean on us to help you make life better We think and act like owners We are committed to making our customers successful We are bold in our aspirations while moving forward with humility and integrity We foster inspired teams Bicycle rights prism poutine austin Drinking vinegar gluten-free iceland typewriter farm-to-table selfies XOXO food truck four loko Ingersoll Rand is committed to achieving workforce diversity reflective of our communities We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request and a member of our team will contact you