Customer Service Representative

1 day ago

Noida Uttar Pradesh, India KALP SOLUTIONS Full time

We are looking for a dedicated Customer Service Representative to join our International Voice Process(Collection) team. This role involves handling incoming and outgoing calls from global customers, addressing their inquiries, complaints, and issues professionally and efficiently.

**Key Responsibilities**:

- Provide exceptional customer support via voice calls.
- Resolve customer issues and escalate complex problems as needed.
- Maintain accurate records of customer interactions.
- Meet performance metrics such as call handling time and customer satisfaction.

**Requirements**:

- High school diploma; college degree preferred.
- Previous experience in customer service, particularly in an international voice process.
- Excellent verbal communication skills in English.
- Strong problem-solving skills and a customer-centric attitude.

**Benefits**:

- Competitive salary and performance incentives.
- Comprehensive training and career growth opportunities.
- Health insurance and other employee benefits.

Join our team to deliver world-class service to our international clients

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹35,000.00 per month

Schedule:

- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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