Customer Service Representative

2 days ago

Noida Sector Noida Uttar Pradesh, India ARME Consulting Full time

**#Great opportunity for Fresher / Experience#**

**Job Title**:Customer Service Representative**
**Location**:Noida Sector 62**

**Job Type**:Full-Time**
**Salary - up to 15k**
**Language Known - Professional English and Hindi**
**Shift timing**
**Any 9hrs - 6am to 7pm. ( girls )**
**6am to 12pm. ( boys )**

**Job Summary**:
**Key Responsibilities**:

- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Keep up-to-date with product knowledge and company policies to provide accurate assistance.
- Collaborate with internal departments to resolve complex customer issues.
- Achieve personal/team performance goals, such as customer satisfaction and response time.

**Requirements**:

- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is a plus.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.

**Preferred Skills**:

- Patience and ability to remain calm under pressure.
- Conflict resolution skills.
- Team player with a positive attitude.

**Benefits**:

- Competitive salary
- Ongoing training and development

**Contact no - 097482 62237**

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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