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Us Customer Service Representative

2 weeks ago

Noida Uttar Pradesh, India Basebiz Private Limited Full time

Job Title**:Customer Service Representative**

Location**:Noida**

Process**:US Banking Inbound Process (100 percent Voice)**

Week Off**:02 Rotational Week Offs**

Timings**:US Shift Timings**

Transport**:No Cabs facility**

Notice**:Immediate Joiners Only**

Salary**:33400 to 43400 per Month In-hand**

Language**:Strong & Fluent English**

**Responsibilities**:

- Address and resolve customer queries and complaints promptly and effectively.
- Ensure high levels of customer satisfaction by delivering exceptional service.
- Consistently exceed all process-specific Key Result Areas (KRAs).
- Serve as the first point of contact for all customer inquiries and concerns.
- Strive for first-call resolution to enhance customer experience and reduce follow-ups.
- Respond to all queries efficiently, adhering to the defined timeframes for successful interactions.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹43,400.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- Attach your CV while applying

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- Fluent English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person