Us Customer Service Representative
2 days ago
Job Title**:Customer Service Representative**
Location**:Noida**
Process**:US Banking Inbound Process (100 percent Voice)**
Week Off**:02 Rotational Week Offs**
Timings**:US Shift Timings**
Transport**:No Cabs facility**
Notice**:Immediate Joiners Only**
Salary**:33400 to 43400 per Month In-hand**
Language**:Strong & Fluent English**
**Responsibilities**:
- Address and resolve customer queries and complaints promptly and effectively.
- Ensure high levels of customer satisfaction by delivering exceptional service.
- Consistently exceed all process-specific Key Result Areas (KRAs).
- Serve as the first point of contact for all customer inquiries and concerns.
- Strive for first-call resolution to enhance customer experience and reduce follow-ups.
- Respond to all queries efficiently, adhering to the defined timeframes for successful interactions.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹43,400.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Application Question(s):
- Attach your CV while applying
**Education**:
- Bachelor's (required)
**Experience**:
- International voice process: 1 year (required)
**Language**:
- Fluent English (required)
**Location**:
- Noida, Uttar Pradesh (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
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