Customer Service Representative

3 weeks ago

Ghaziabad, India RegisterKaro Full time

Job Title: Customer Support Representative Location: Gurugram Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service. Key Responsibilities: - Respond to customer queries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and follow up to ensure full resolution - Maintain customer records by updating account information - Guide customers on product/service usage and troubleshoot basic issues - Coordinate with internal teams (technical, operations, etc.) for issue resolution - Provide feedback on recurring issues to help improve products and processes - Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionally Requirements: - Bachelor’s degree in any discipline - Excellent verbal and written communication skills - Strong problem-solving abilities and patience - Proficiency in MS Office and ability to learn CRM tools - Prior experience in a customer-facing role is a plus - Willingness to work in shifts (if required)

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