Customer Service Support

2 days ago

Ghaziabad, India Sukoon solutions Pvt Ltd Full time

**Service Support Specialist/ Customer service Representative**

Company: Sukoon Solutions an electric agriculture equipment manufacturer and engineering company

Location: Ghaziabad

**Job Description**:
We are seeking a highly motivated and customer-focused Service Support Specialist to join our growing team. As a Service Support Specialist, you will play a critical role in providing exceptional customer service and support to our electric agriculture equipment owners. You will be responsible for managing customer inquiries, resolving technical issues, and ensuring customer satisfaction. If you are passionate about the electric vehicle industry and have the desire to work in a dynamic and fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers
- Escalate complex issues to technical specialists as needed
- Maintain accurate and up-to-date records of customer interactions and case resolution in our customer service database
- Continuously update your knowledge of our electric vehicle products and services to provide accurate information to customers
- Provide feedback to the company on customer satisfaction and areas for improvement
- Ensure all customer interactions are in compliance with company policies and procedures

**Requirements**:

- High school diploma or equivalent; associate or bachelor's degree preferred
- 2+ years of experience in a customer service or technical support role
- **Strong interpersonal and communication skills, both verbal and written**:

- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving and critical-thinking skills
- Knowledge of electric vehicles and the automotive industry a plus
- Familiarity with CRM software and technical support tools

*

Sukoon Solutions is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you're interested in this exciting opportunity, please submit your resume and we will get back to you soon

**Salary**: ₹9,612.52 - ₹30,246.69 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

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