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Customer Support Executive
3 weeks ago
**Requirements and Skills**:
Strong working knowledge of the Microsoft Office Suite products
**(MS Word and Excel etc.)**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools
**Must have their Desktop or Laptop**
**Responsibilities**:
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
Marketing teams.
- Assist in training Junior Customer Support Representatives.
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Location**:
- Ghaziabad District, Uttar Pradesh (required)
Work Location: In person
