Customer Support Representative

2 days ago

Noida Uttar Pradesh, India Astro Arun Pandit Pvt Ltd Full time

As a Customer Support Representative, you will be responsible for addressing customer inquiries, resolving complaints, and providing information to customers in a professional and efficient manner. You will serve as the first point of contact for customers, ensuring a positive experience and building strong relationships. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:
**Issue Resolution**: Investigate and resolve customer complaints and issues in a timely manner. Identify root causes of problems and implement effective solutions to prevent recurrence.

**Communication**: Communicate effectively with customers and internal teams to ensure smooth resolution of issues and timely delivery of services. Provide regular updates to customers regarding the status of their inquiries or concerns.

**Customer Satisfaction**: Strive to exceed customer expectations by delivering exceptional service and demonstrating empathy and understanding towards customer needs and concerns.

**Quality Assurance**: Adhere to company policies and procedures while handling customer inquiries and resolving issues. Ensure compliance with quality standards and service level agreements.

**Feedback**: Gather feedback from customers regarding their experiences and suggestions for improvement. Share feedback with relevant departments to drive continuous improvement in products and services.

**Team Collaboration**: Collaborate with colleagues and other departments to address complex customer issues and ensure seamless customer experiences across all touchpoints.

**Qualifications and Skills**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving abilities and a proactive approach to addressing customer concerns.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Empathy and patience in dealing with challenging customer situations.
- Flexibility to work various shifts, including evenings, weekends, and holidays if required.

Thanks & Regards

Dhruv Sehgal

8168034237

HR Department

Astro Arun Pandit Pvt Ltd

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift
- Fixed shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Performance bonus

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: In person

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