
Customer Support Representative
3 days ago
Position: Customer Support Representative
Location: Noida
Roles & Responsibilities:
**Key Responsibilities**
- **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively.
- **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service.
- **Database Management**: Update and maintain accurate records of customer interactions in the CRM system.
- **Feedback Collection**: Gather customer feedback to improve services and enhance customer satisfaction.
- **Collaboration**: Work closely with the counselling and business development teams to address complex queries or escalate cases when required.
**Requirements**:
- **Education**: Bachelor’s degree in any discipline (Graduates from Education or Communication backgrounds preferred).
- **Experience**: Fresher to 2 years of experience in a customer service role, preferably in the education or EdTech industry.
**Preferred Skills**
- Exceptional verbal and written communication skills.
- Strong problem-solving skills with a customer-first approach.
- Proficiency in using CRM tools and Google Workspace (Docs, Sheets, etc.).
- Ability to multitask and handle high-pressure situations with professionalism.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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