Customer Support Representative

3 weeks ago

Noida, India nirvanaHealth | RxAdvance Full time

Company Description

nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. Their platform aims to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the first cloud-native Payer and PBM integrated platform in the industry and combines deep healthcare domain expertise with proven platform-building experience to pioneer healthcare automation.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Noida. The Customer Support Representative will interact with customers to address inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing excellent customer service, troubleshooting problems, and effectively communicating solutions. The role involves assisting customers through various channels while maintaining a positive and professional demeanor.

Qualifications

  • Customer Support and Customer Service skills
  • Communication skills, both written and verbal
  • Customer Satisfaction abilities
  • Troubleshooting skills
  • Strong problem-solving skills
  • Ability to work well under pressure and in a fast-paced environment
  • Proficiency in using customer support software and tools
  • Prior experience in a similar role is a plus
USHealthcare. #USVOICEPROCESS

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