
Customer support representative
6 days ago
Hiring On Contract for 3 Months Job Location -Noida (Hybrid-3 days work from office) Job Role- Customer Support Representative Experience Required- 1 to 5 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig, and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level About the Business Unit Abound (Ex Times Club) is a fintech app and cross-border neobank for the Indian and South Asian diaspora. Users get personalized and exclusive rewards on purchases on their credit or debit cards as well on Abound’s. The app has quietly been live in the US market for a year and has been incubated at Times Internet. Times Club focuses on the traditionally underserved South Asian diaspora. The service provides personalized rewards on relevant and best-of-breed diaspora businesses such as Indian grocery stores, OTT streaming apps and money remittance services among others. Users of its neobank will get additional benefits from the Times ecosystem (e.g. free Cricket and Bollywood streaming subscriptions) as well as seamless 1-click money remittances between the US and India. Abound is unique in that we can’t think of any other media conglomerate globally that has made such an ambitious attempt using fintech to combine media, advertising and commerce business models. On success, this will have a transformative impact on how media companies serve their audiences and compete with tech companies. Abound currently leads the competitor universe with 5x more users when it comes to user adoption. About the Role We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards. Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers. Work Responsibilities: 1. Handling inbound and outbound voice support for US/UK customers. 2. Responding to customer queries via calls, emails, and chats professionally. 3. Accurately documenting customer interactions in Zendesk or similar CRMs. 4. Analyzing customer issues and providing effective solutions. 5. Meeting or exceeding team KPIs such as CSAT, response time, and first contact resolution. 6. Maintaining strong written and verbal communication standards. 7. Collaborating with internal teams to escalate and resolve complex cases. 8. Proactively identifying opportunities for process improvements. 9. Ensuring strict adherence to SLA and quality guidelines. 10. Participating in training sessions to continuously enhance skills. Skills, Experience & Expertise 1. Bachelor's degree in any discipline (mandatory). 2. 1–3 years of experience in an international voice process (US/UK mandatory). 3. Hands-on experience with Zendesk (preferred) or similar CRM tools. 4. Exceptional verbal and written English communication skills. 5. Strong grammatical skills and attention to detail. 6. Customer-centric mindset with problem-solving abilities. 7. Ability to multitask, prioritize, and manage workload effectively. 8. Positive attitude with a willingness to learn and adapt. 9. Ability to work in a dynamic, fast-paced environment. Eligibility: 1. Bachelor's degree (mandatory). 2. 1–3 years of relevant international voice support experience. 3. Candidates must be based in Delhi/NCR. 4. Immediate joiners preferred.
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Customer Support Representative
14 hours ago
Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time**About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...
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Customer Support Representative
2 days ago
Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. Their platform aims to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the...
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Customer Support Representative
2 weeks ago
Noida, India nirvanaHealth | RxAdvance Full timeCompany Description nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. Their platform aims to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the...
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Customer Support Representative
4 days ago
Noida, India kanak Elite Services Pvt. Ltd Full timeWe Are Hiring!! **Job Role - "Customer Support Representative"** **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Night shift - UK shift - US shift Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) Application Question(s): -...
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Customer Support Representative
2 weeks ago
Noida, India Mallsutra Full timeHiring – Customer Support Representative (Healthcare) | Noida We are looking for candidates to handle patient queries, appointments, billing & support. Requirements: • Graduate (any stream) • 1–3 yrs experience (Healthcare preferred) • Good English & Hindi communication with US accent • Basic computer skills | CRM knowledge plus • Flexible for...
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Customer Support Representative
2 days ago
Noida, Uttar Pradesh, India Mallsutra Full time ₹ 3,00,000 - ₹ 6,00,000 per yearHiring – Customer Support Representative (Healthcare) | NoidaWe are looking for candidates to handle patient queries, appointments, billing & support.Requirements:• Graduate (any stream)• 1–3 yrs experience (Healthcare preferred)• Good English & Hindi communication with US accent• Basic computer skills | CRM knowledge plus• Flexible for...
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Customer Support Representative
6 days ago
Noida, India Times Internet Full timeHiring On Contract for 3 Months !Job Location -Noida (Hybrid-3 days work from office)Job Role- Customer Support RepresentativeExperience Required- 1 to 5 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant...
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Customer Support Representative
23 hours ago
Noida, India Times Internet Full timeHiring On Contract for 3 Months !Job Location-Noida (Hybrid-3 days work from office)Job Role- Customer Support RepresentativeExperience Required- 1 to 5 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence...
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Customer Support Representative
2 days ago
Ghaziabad, Greater Noida, Noida, India Start Work Full time ₹ 3,60,000 per yearProfile - Customer Support Representative Location - NoidaSalary - upto 35k inhandQualification - Undergraduate/GraduateExperience - min 6 months in BPOSkills - Excellent Communication skills Contact - Rahul Aryan (HR whatsapp)
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Customer Support Representative
6 days ago
Noida, India Times Internet Full timeHiring On Contract for 3 Months ! Job Location -Noida (Hybrid-3 days work from office) Job Role- Customer Support Representative Experience Required- 1 to 5 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant...