Customer Support Representative

3 days ago

Noida Uttar Pradesh, India EV Software Solutions Private Limited Full time

About Us: As a leading AI-driven medical startup, we are on a mission to revolutionize the healthcare industry by enhancing diagnostic accuracy through advanced AI technology. Our innovative solutions aim to improve patient care and support healthcare professionals in their daily tasks. We are seeking enthusiastic Customer Support Representatives (CSR) to join our team, assisting patients and doctors in utilizing our technology effectively.

Role Overview: CSRs play a crucial role in our mission, bridging our technology and its users. You will provide hands-on support to doctors and patients, ensuring they can easily navigate and utilize our AI diagnostic tools. This position is ideal for fresh graduates looking for an opportunity to contribute to meaningful work in the healthcare sector.

Key Responsibilities:

- Conduct on-site or virtual training sessions for doctors, nurses, and other healthcare staff on integrating and using our technology in their daily practice.
- Provide real-time support and troubleshooting for any issues encountered by users.
- Maintain detailed records of user interactions, problems encountered, and solutions provided.
- Stay updated with product updates and features to provide accurate information and support.

**Requirements**:

- Strong command of English and the local language(s), with excellent communication skills to interact effectively with patients and healthcare professionals.
- Proficient typing skills on both mobile devices and computers.
- Ability to explain complex information in a clear and understandable manner to non-technical users.
- High level of empathy and patience to assist users with varying levels of tech-savviness.
- Educational background in any field; fresh graduates are encouraged to apply.
- A genuine interest in healthcare technology and improving patient care through innovation.
- Flexible and adaptable, with the ability to work in fast-paced environments.
- Willingness to travel within the region to provide in-person support as needed.

What We Offer:

- A chance to be part of a team making a real difference in the healthcare industry.
- Comprehensive training on our AI diagnostic tools and technologies.
- A supportive and dynamic work environment that fosters learning and growth.
- Competitive entry-level salary and benefits.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Fixed shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9821109203

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