Agent Support Officer

18 hours ago

Noida Uttar Pradesh, India Meta Apply Full time

**Job Description: Agent Support Officer - B2B Overseas Education Industry**

**Experience
- 1- 3yrs**

**Key Responsibilities**:

- Maintain strong relationships with existing agents and identify opportunities to enhance agent satisfaction.
- Organize and deliver training sessions for new agents, guiding them on the processes, tools, and best practices.
- Address any escalated issues or concerns from agents in a professional and effective manner.
- Assist in agent recruitment and onboarding when required.

**Requirements**:

- Excellent communication and interpersonal skills, with the ability to build strong relationships with agents.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Proficiency in MS Office and CRM software; experience with education management systems is a plus.
- Attention to detail and problem-solving skills.
- A proactive and solution-oriented mindset.

**Qualifications**:

- Bachelor’s degree or equivalent work experience.
- Experience in the overseas education sector is an advantage.

This role offers a chance to be part of a fast-growing team in the international education industry, where you will play a key role in supporting agents and driving business success.

**Job Types**: Full-time, Internship

Pay: ₹11,403.74 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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