Customer relationship management executive
3 weeks ago
CRM - Collections
Qualifications and Skills
Proven experience in customer relationship management to build and maintain positive client relationships.
Expertise in debt collection techniques to recover outstanding balances effectively.
Strong negotiation skills to handle and resolve disputes professionally.
Excellent communication skills, both verbal and written, to interact with clients clearly and effectively.
Ability to identify and solve problems quickly and efficiently in a dynamic environment.
Attention to detail for accurate record-keeping and meticulous follow-ups.
Analytical skills to assess financial information and develop strategic collection plans.
Effective time management skills to prioritize tasks and meet deadlines consistently.
Roles and Responsibilities
Manage and maintain comprehensive records of all customer interactions and collections activities.
Implement effective debt collection strategies to ensure timely recovery of outstanding balances.
Communicate with clients to negotiate payment plans and resolve any payment disputes.
Analyze client accounts to identify and address any discrepancies or issues.
Collaborate with the finance and customer service teams to enhance collection procedures.
Prepare regular reports on collection activities, outstanding debts, and resolution status.
Continuously monitor the effectiveness of collection strategies and make adjustments as needed.
Ensure compliance with all relevant legal and financial regulations during the collection process.
CTC budget - 35 K - 40 K including PF
Location- Rohini West near D mall , New delhi
If interested please call me - 7428299435 & Email us at
Exp required - 1+ year s
belong from edtech sector is additional
About Aimlay PVT LTD
Company Description
Aimlay Pvt Ltd (Recruitment) in Delhi, India, initially started as an educational counseling service for students looking to complete their education. Over time, the company expanded its services to help working professionals pursue academic excellence and secure admissions in reputable universities and colleges. The company has since garnered a strong reputation for its professional guidance and support services.
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