Customer service executive

2 weeks ago


Narela, India AGS Logistics Pvt Ltd Full time
Company Description AGS Logistics Pvt Ltd, located in Dwarka, is an international logistics service provider in India with a decade of experience in freight management, supply chain, project logistics, and customs brokerage. The company specialize's in verticals such as auto, fashion, paper, and industrial sectors. AGS Logistics works with a range of clients from large MNCs to Indian corporations and SMEs, servicing both domestic and global logistics needs.
Role Description
This is a full-time on-site role for a Customer Service Executive in Dwarka. The Customer Service Executive will be responsible for providing exceptional customer support and satisfaction. Day-to-day tasks include addressing customer inquiries, resolving complaints, and ensuring a smooth customer service experience.
Key Responsibilities:
Client Interaction:
Serve as the primary point of contact for clients regarding ocean /air import ,export shipments.
Provide timely and accurate information on shipment status, schedules, and any potential issues.
Address and resolve customer inquiries, concerns, and complaints effectively and professionally.
Order Management:
Process export bookings and ensure all necessary documentation and requirements are completed.
Coordinate with internal teams, such as operations and documentation, to ensure smooth execution of export ,import shipments.
Monitor and track shipments to provide clients with real-time updates and resolve any issues that arise.
Communication and Coordination:
Liaise with shipping lines, over seas agents, and other stakeholders to facilitate the export process and address any issues.
Ensure clear and effective communication between clients and all relevant parties involved in the shipment process.
Collaborate with the sales team to support customer needs and provide feedback on service quality.
Problem Resolution:
Proactively identify and address potential issues or delays in the export process.
Implement solutions to resolve problems efficiently and minimize disruptions to clients.
Documentation and Compliance:
Verify that all required export documentation is accurate and compliant with international regulations.
Ensure adherence to company policies and procedures, as well as relevant industry regulations.
Reporting and Analysis:
Prepare reports on customer service activities, including shipment status, issue resolution, and feedback.
Analyze customer feedback to identify trends and areas for improvement in service delivery.
Qualifications
Interpersonal Skills, Customer Satisfaction, and Customer Support
Strong communication and problem-solving abilities
Experience in Freight Forwarding Must Min 2 years
Bachelor's degree in Business Administration or relevant field
Knowledge of online liner booking , Odex and similar paltforms
Excellent knowledge of MS office suite

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