Customer Service Representative
1 month ago
Customer Executive
Location:
Okhla Phase 2, New Delhi
About Goofy Tails:Goofy Tails is a fast-growing pet care brand specializing in premium, vet-approved pet products. Our mission is to deliver quality products that enhance pet health and happiness, and we’re committed to providing exceptional service to our customers and partners.
Preference:
Candidates with prior experience in the pet industry are preferred.
Job Summary:The Customer Executive will be responsible for delivering top-tier customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction with Goofy Tails products and services. This role requires someone with strong communication skills, a problem-solving mindset, and a passion for pets.
Key Responsibilities:Respond to customer queries via phone, email, and social mediaResolve order, product, and return issues promptlyManage customer records and CRM system updatesRecommend products based on customer needsCollaborate with other teams for complex issues
Qualifications:Bachelor’s degree; 0-1 years of customer support experience.Strong communication and problem-solving skills
Salary:
₹2.5 - 3.00 LPA, based on experience and qualifications.
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