Customer Service Executive
2 weeks ago
AGS Logistics Pvt Ltd, located in Dwarka, is an international logistics service provider in India with a decade of experience in freight management, supply chain, project logistics, and customs brokerage. The company specialize's in verticals such as auto, fashion, paper, and industrial sectors. AGS Logistics works with a range of clients from large MNCs to Indian corporations and SMEs, servicing both domestic and global logistics needs.
Role DescriptionThis is a full-time on-site role for a Customer Service Executive in Dwarka. The Customer Service Executive will be responsible for providing exceptional customer support and satisfaction. Day-to-day tasks include addressing customer inquiries, resolving complaints, and ensuring a smooth customer service experience.
Key Responsibilities:Client Interaction:Serve as the primary point of contact for clients regarding ocean /air import ,export shipments.Provide timely and accurate information on shipment status, schedules, and any potential issues.Address and resolve customer inquiries, concerns, and complaints effectively and professionally.Order Management:Process export bookings and ensure all necessary documentation and requirements are completed.Coordinate with internal teams, such as operations and documentation, to ensure smooth execution of export ,import shipments.Monitor and track shipments to provide clients with real-time updates and resolve any issues that arise.Communication and Coordination:Liaise with shipping lines, over seas agents, and other stakeholders to facilitate the export process and address any issues.Ensure clear and effective communication between clients and all relevant parties involved in the shipment process.Collaborate with the sales team to support customer needs and provide feedback on service quality.Problem Resolution:Proactively identify and address potential issues or delays in the export process.Implement solutions to resolve problems efficiently and minimize disruptions to clients.Documentation and Compliance:Verify that all required export documentation is accurate and compliant with international regulations.Ensure adherence to company policies and procedures, as well as relevant industry regulations.Reporting and Analysis:Prepare reports on customer service activities, including shipment status, issue resolution, and feedback.Analyze customer feedback to identify trends and areas for improvement in service delivery.
QualificationsInterpersonal Skills, Customer Satisfaction, and Customer SupportStrong communication and problem-solving abilitiesExperience in Freight Forwarding Must Min 2 yearsBachelor's degree in Business Administration or relevant fieldKnowledge of online liner booking ,Odex and similar paltformsExcellent knowledge of MS office suite
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