Aimlay Pvt Ltd
2 weeks ago
Job Description
Sales | Collection & Recovery | CRM – Voice Process
Industry: EdTech
Location: Rohini West
Job Type: Full-Time
Experience: Minimum 1-3 Years Relevant
Job Overview
We are seeking a motivated Customer Relationship Manager for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.
Key Responsibilities
Make outbound/inbound calls to students/customers to facilitate collections.
Resolve customer issues and negotiate payment terms effectively.
Document all interactions accurately and maintain up-to-date records.
Meet or exceed monthly collection targets.
Coordinate with sales, finance, and support teams to resolve payment issues.
Adhere to company protocols and compliance standards.
Key Skills & Requirements
1-3 years of experience in collections, preferably within any sector
No managerial profiles we are looking
Proficient in English communication and negotiation.
Familiarity with CRM systems and Excel.
Target-oriented, with strong problem-solving skills and a customer-focused approach.
Perks & Benefits
Attractive performance-based incentives
Career growth opportunities within a prominent EdTech company.
Qualifications
Analytical Skills, Project Management, and CRM skills
Excellent Communication and Sales skills
Experience in Customer Relationship Management
Ability to multitask and prioritize tasks effectively
Knowledge of CRM software and tools
Strong attention to detail and problem-solving abilities
Bachelor's degree in Business Administration, Marketing, or a related field
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