Senior Client Services Manager

3 weeks ago


Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time
About the Role

We are seeking a dedicated and experienced Client Relationship Executive to join our dynamic team in the training and coaching service industry. As a Client Relationship Executive, you will be the primary point of contact for our clients, ensuring their satisfaction and fostering long-term relationships.

Your role will involve understanding client needs, addressing concerns, and collaborating with internal teams to enhance the overall customer experience. With a strong focus on building trust and rapport, you will provide exceptional support to our clients and drive business growth through effective relationship management.

As a key member of our team, you will have the opportunity to develop your skills and expertise in client services, relationship building, and problem-solving. You will work closely with cross-functional teams to deliver tailored solutions that meet the evolving needs of our clients.

Key Responsibilities:
  • Client Engagement: Be the go-to person for clients, maintaining regular communication to understand their goals and providing guidance in navigating our programs.
  • Customer Satisfaction: Monitor client satisfaction levels, address concerns promptly, and implement solutions to enhance the overall customer experience.
  • Relationship Building: Develop strong relationships with key clients, aligning our services with their business needs, and collaborating with internal teams for tailored solutions.
  • Account Management: Manage and grow client accounts, ensuring retention, and identifying opportunities for upselling or cross-selling additional services.
  • Communication and Coordination: Facilitate effective communication between clients and internal teams, ensuring seamless coordination to deliver exceptional service.
Requirements:
  • Demonstrated experience in a customer support or client services role, showcasing your ability to deliver top-notch service.
  • Excellent communication skills, encompassing both written and verbal communication, to effectively interact with customers.
  • An empathetic and customer-focused approach to problem-solving, offering solutions with a personal touch.
  • Proficiency in handling challenging customer situations with professionalism, patience, and a solution-oriented mindset.
  • Strong organizational and time-management skills to efficiently handle a multitude of customer interactions.
  • Familiarity with customer support software and tools, which aids in providing efficient and responsive assistance.
  • A background or familiarity with the training and coaching industry is considered a valuable asset.
  • Proficiency in using MS Office, Zoom, Dashboard, and CRM tools to facilitate seamless customer support.
About Us

Quantum Leap Learning Solutions Pvt Ltd is a leading provider of training and coaching services, committed to delivering exceptional experiences for our clients. We are passionate about helping individuals and organizations achieve their goals and realize their full potential.

We offer a competitive salary range of ₹12-18 lakhs per annum, commensurate with experience. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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