Senior Client Success Manager
23 hours ago
**Job Description for Senior Client Success Manager at ColorTokens Inc.**
At ColorTokens Inc., we are seeking a highly skilled Senior Client Success Manager to drive long-term success and adoption of our Cybersecurity/SaaS/hi-tech products. This role requires strong relationship management, analytical, business, and technical skills.
Key Responsibilities:
- Oversee the entire lifecycle of client health, including onboarding, value realization, and renewal, while spearheading further adoption of CT products.
- Act as the lead point of contact and account owner for assigned clients, providing problem resolution and escalations in a timely manner.
- Own client meetings, presenting product training, data analysis, strategic business reviews, and additional engagement modules.
- Identify at-risk opportunities and work with internal and external stakeholders to build and enact solutions.
- Collaborate with Client Services, Sales, Product Marketing, and Finance to create best-in-class service for all clients.
Required Skills and Qualifications:
- Strong mix of relationship management, analytical, business, and technical skills.
- Delivery-related experience preferably in the Cybersecurity/SaaS/hi-tech products.
- Ability to internalize product offerings and discuss solutions, benefits, and trade-offs with enterprise customers.
- Excellent organization and project management capability.
- Excellent communication skills, both written and verbal, with the ability to deliver effective presentations, group facilitation, and one-on-one consultation.
- Self-starter, self-motivated, flexible, and results-driven.
We offer an attractive salary of approximately **₹120,00,000 - ₹180,00,000 per annum**, depending on qualifications and experience. Additionally, you will have the opportunity to work with a cutting-edge technology company, receive comprehensive training, and be part of a dynamic team.
This is a fantastic opportunity for a motivated and experienced professional to join our team and make a meaningful impact. If you are passionate about delivering exceptional customer experiences and driving business growth, please apply now.
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