Senior Client Service Lead

1 week ago


Bengaluru, Karnataka, India Resourcepro Full time
Job Title: Senior Client Service Lead

Location: Bangalore, India.

Job Description: As a Senior Client Service Lead at Resource Pro, you will be responsible for leading a team of client associates and analysts to ensure timely delivery of high-quality services. Your primary goal is to maintain and meet quality and quantity standards with precise timelines. This includes interacting with coworkers and supervisors to audit and troubleshoot issues to meet client needs efficiently.

Key Responsibilities:
  1. Process complex tasks without supervision.
  2. Develop and implement procedures to meet quality, quantity, and timeliness standards.
  3. Analyze root causes of processing problems and keep the team and supervisor informed of issues and solutions.

Requirements:
  • Operates a variety of client systems following information security policies, procedures, and guidelines.
  • Provides guidance, instruction, and direction to less-experienced staff in learning procedures and insurance knowledge.
  • Ensures that all work meets quality, quantity, and timeliness requirements.

Salary Range: ₹8,00,000 - ₹12,00,000 per annum based on experience.
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