Client Services Team Lead

3 days ago


Bengaluru, Karnataka, India Deluxe Full time

Deluxe is seeking a seasoned Client Services Team Lead to oversee the day-to-day operations of our Order Management team. As a key member of our Client Services department, you will play a crucial role in delivering exceptional client experiences and driving strategic initiatives.

About the Role

The ideal candidate will have 5-6 years of experience in client services/order management with a proven track record of managing end-to-end order management processes, ensuring timeliness and accuracy. They will also possess excellent collaboration and leadership skills, with the ability to foster a collaborative mindset and teamwork approach across cross-functional teams.

Key Responsibilities
  • Lead, mentor, and manage a team of order management specialists, providing guidance and support to ensure seamless execution of order management tasks.
  • Act as a primary liaison between team members and clients, collaborating closely with the Client Lead to implement strategic initiatives aimed at optimizing management processes and efficiency.
  • Ownership of complex orders from entry to completion, ensuring accuracy and timeliness throughout the process, including managing due dates, assessing asset workability, and working in close collaboration with relevant teams.
  • Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements.
  • Tracking projects holistically using project tracking tools like Sfera and Playbook, ensuring centralized project tracking and data management in core internal systems.
Requirements
  • 5-6 years of experience in client services/order management with demonstrated management ability.
  • Proven experience in order management & processing or similar.
  • Ability to manage and delegate end-to-end order management process, maintaining timeliness and accuracy.
  • Proven ability to collaborate effectively with cross-functional teams, including senior leadership, locally and globally, fostering a collaborative mindset and teamwork approach.
What We Offer
  • A competitive salary of approximately $120,000 per year, based on industry standards and location.
  • A comprehensive benefits package, including free pick-up and drop facility from your residence to work and back, meals served in the facility, and opportunities for professional growth and development.


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