Client Servicing Team Lead

1 week ago


Bengaluru, Karnataka, India Credence HR Services Full time

Job Title:

Client Servicing Team Lead - Investment Banking

Location: Bengaluru

Overview:

In this esteemed role, you will be responsible for leading a team in the middle office client servicing function at one of our prestigious investment banking clients in Bengaluru.

Key Responsibilities:

  • Oversee the onboarding experience and client satisfaction, ensuring timely deliverables and holding responsible parties accountable.
  • Manage work allocation, handle attrition, conduct performance reviews, address escalations, and implement training programs for the team.
  • Maintain vigilant awareness of risks in processes and address them promptly, ensuring timely escalation and resolution.

Requirements:

  • 7 to 12 years of experience in the Investment Banking sector.
  • Background in critical processes such as Middle Office, Front Office, Trade Support, Trade Settlements, Para Legal, Mortgage, Lending, Credit Appraisals, Analytics & Research, or other critical/mid-critical functions.
  • Proven experience in client-facing roles within institutional banking or handling institutional customers.
  • Minimum 3 years of experience in People Management.

Preferred Skills:

  • Portfolio management, product management/implementations, or operations sales experience.
  • Excellent communication and interpersonal skills.

Additional Information:

This role requires the ability to work in US Shifts. A competitive salary of ₹24-45 lakhs per annum is offered based on experience. Credence HR Services is an equal opportunities employer and welcomes applications from qualified candidates.



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