Senior Client Support Team Lead
2 days ago
We are seeking a seasoned Senior Client Support Team Lead to join our team at Oracle Cerner. As a key member of our support team, you will be responsible for directing day-to-day operations and ensuring seamless delivery of solutions-related services.
Key Responsibilities:- Direct and oversee the activities of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.
- Monitor production support ticket queues and manage the creation and maintenance of knowledge databases to support business processes.
- Analyze incoming ticket data and identify opportunities to balance resources, improve processes, and increase productivity.
- Identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations.
- Plan, delegate, and direct the team's day-to-day work to achieve operational targets or objectives.
- At least 5 years total combined related work experience and completed higher education, including:
- At least 2 years of Product/technical support work experience
- Bachelor's Degree or High School Diploma
- Good communication and problem-solving skills
- At least 1 year of people management, matrix management, project management, or other indirect leadership work experience.
- Cerner Millennium experience is an added advantage
The estimated salary for this role is $90,000 - $110,000 per year, depending on location and experience.
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Senior Team Lead, Client Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Oracle Full timeWe are seeking a highly experienced Senior Team Lead, Client Support to join our team at Oracle Cerner. In this role, you will be responsible for directing the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. Your key responsibilities will include...
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Client Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India Oracle Full timeJob Summary: Oracle is seeking a talented Client Support Team Lead to join our team. In this role, you will direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.
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3 weeks ago
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Senior Client Support Operations Manager
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Bengaluru, Karnataka, India NTT Full timeDrive Technical ExcellenceThe Senior Team Lead, Service Delivery Client Engineering is a key role that drives technical excellence in service delivery operations. This position is responsible for managing a team of technical engineers and leads, ensuring that client services are delivered as per agreed SLAs and reporting any deviations and improvements.Key...
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Bengaluru, Karnataka, India Rippling Full timeAbout RipplingRippling is a cutting-edge technology company that provides innovative solutions for HR, IT, and Finance. We are seeking a highly skilled Senior Customer Support Lead to join our Support team and contribute to our mission of simplifying workforce management.As a Senior Customer Support Lead, you will play a pivotal role in shaping our Support...