Senior Client Support Team Lead

2 days ago


Bengaluru, Karnataka, India Oracle Full time
About the Role

We are seeking a seasoned Senior Client Support Team Lead to join our team at Oracle Cerner. As a key member of our support team, you will be responsible for directing day-to-day operations and ensuring seamless delivery of solutions-related services.

Key Responsibilities:
  • Direct and oversee the activities of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.
  • Monitor production support ticket queues and manage the creation and maintenance of knowledge databases to support business processes.
  • Analyze incoming ticket data and identify opportunities to balance resources, improve processes, and increase productivity.
  • Identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations.
  • Plan, delegate, and direct the team's day-to-day work to achieve operational targets or objectives.
Requirements:
  • At least 5 years total combined related work experience and completed higher education, including:
  • At least 2 years of Product/technical support work experience
  • Bachelor's Degree or High School Diploma
  • Good communication and problem-solving skills
Preferred Qualifications:
  • At least 1 year of people management, matrix management, project management, or other indirect leadership work experience.
  • Cerner Millennium experience is an added advantage
Salary Information:

The estimated salary for this role is $90,000 - $110,000 per year, depending on location and experience.



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