Senior Client Support Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Oracle Full time
Job Description

We are seeking a highly experienced Senior Team Lead, Client Support to join our team at Oracle Cerner.

The successful candidate will be responsible for directing the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.

You will monitor production support ticket queues, manage knowledge databases, and analyze incoming ticket data to balance resources, improve processes, and increase productivity.

A key focus area will be managing client expectations, identifying satisfaction issues, and developing plans to exceed client expectations.

You will plan, delegate, and direct the team's day-to-day work to achieve operational targets or objectives with contribution to immediate results for the team.

You will communicate policies, practices, and procedures within your area of responsibility to stakeholders within the team.

Key Responsibilities:
  • Direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance
  • Monitor production support ticket queues and manage knowledge databases
  • Analyze incoming ticket data to balance resources, improve processes, and increase productivity
  • Manage client expectations, identify satisfaction issues, and develop plans to exceed client expectations
  • Plan, delegate, and direct the team's day-to-day work to achieve operational targets or objectives
Requirements

We are looking for candidates with at least 5 years total combined related work experience and completed higher education. This should include at least 2 years of Product/technical support work experience and 4 years of additional work experience directly related to the duties of the job and/or completed higher education.

Preferred qualifications include at least 1 year of people management, matrix management, project management, or other indirect leadership work experience.

Additional Requirements:
  • Bachelor's degree or equivalent relevant work experience
  • Good communication and problem-solving skills
  • Experience working in Cerner Millennium is an added advantage
Salary and Benefits

The salary for this role is expected to be around ₹12-15 lakhs per annum, depending on location and experience.

Oracle offers a range of benefits including health insurance, retirement savings plan, and paid time off.

Location:

This role can be based in various locations, including IST (Indian Standard Time) zones.



  • Bengaluru, Karnataka, India Oracle Full time

    Job Summary:We are seeking a skilled Senior Client Support Manager to join our team. In this role, you will be responsible for managing the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.Key Responsibilities:Manage production support ticket queues.Analyze incoming...


  • Bengaluru, Karnataka, India BETSOL Full time

    DescriptionYears of Experience:Minimum 3 to 5 years experience as a Sr. Team Leader/Asst Manager or Manager in IT or ITSM industryKey Purpose:The Assistant Manager/Manager Operations for the Support Services must be a highly focused individual who will ensure a top-quality, results-oriented, and highly successful Operations team. This person must be...


  • Bengaluru, Karnataka, India Oracle Full time

    About the RoleWe are seeking a seasoned Senior Client Support Team Lead to join our team at Oracle Cerner. As a key member of our support team, you will be responsible for directing day-to-day operations and ensuring seamless delivery of solutions-related services.Key Responsibilities:Direct and oversee the activities of associates assigned to perform...


  • Bengaluru, Karnataka, India 9605 GSK Services Sp z o.o. Full time

    Senior Support Operations ManagerGSK is a global biopharma company that unites science, technology, and talent to get ahead of disease together. We aim to positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns. As a Senior Support Operations Manager, you will play a critical role in ensuring the...


  • Bengaluru, Karnataka, India BardWood Support Services India Pvt Ltd Full time

    We're seeking a skilled Operations Coordinator to play a vital role in ensuring the smooth operation of our support services. As a key member of our team, you will manage internal and external stakeholder relationships, efficiently handle queries and escalations, and contribute to the continuous improvement of operational processes.Key...


  • Bengaluru, Karnataka, India NextGrowth Labs Full time

    About the Role:We are seeking a highly skilled and motivated Customer Support Executive to join our team at NextGrowth Labs. This is an exciting opportunity for individuals who are eager to learn and grow with our organization.This role will involve managing various sales operations, performing SEO/ASO audits, and engaging with clients directly. As a...


  • Bengaluru, Karnataka, India JLL Full time

    We are seeking a highly skilled Senior Facilities Operations Manager to join our team at JLL. This role will play a key part in overseeing the day-to-day operations of our facilities and ensuring that all administrative functions and facility services are running smoothly.Key ResponsibilitiesPrioritize the facilities' needs and work closely with the Facility...


  • Bengaluru, Karnataka, India Goldman Sachs Full time

    About the RoleWe are seeking a highly skilled Senior Operations Analyst to join our Asset & Wealth Management Operations team. As a key member of our Client Onboarding & Configuration group, you will be responsible for delivering exceptional client experiences and ensuring seamless onboarding processes.Key ResponsibilitiesDevelop and maintain strong...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    About UsAt ReSource Pro, we are dedicated to delivering exceptional client experiences. Our team of experts works tirelessly to ensure that our clients receive the highest level of service.Job OverviewWe are currently seeking a highly skilled and experienced Senior Client Relationship Manager to join our team. This individual will be responsible for managing...


  • Bengaluru, Karnataka, India ReSource Pro Full time

    Job OverviewWe are seeking an exceptional Senior Operations Manager to join our team at ReSource Pro. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering high-quality results.About the RoleThis is a dynamic opportunity for a seasoned professional with a strong background in operations management....


  • Bengaluru, Karnataka, India NTT Full time

    About the RoleThe Senior Team Lead, Managed Services Operations is a key position within our organization, responsible for delivering high-quality managed services to our clients. This role requires a strong understanding of IT service operations and the ability to lead a team of engineers to ensure seamless service delivery.Key Responsibilities:Monitor work...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    About the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at ADCI - Karnataka. As a key member of our leadership team, you will be responsible for managing deliverables across WW Amazon regional business and core businesses in emerging markets.Key ResponsibilitiesManaging complex business processes at scaleDeveloping and...


  • Bengaluru, Karnataka, India Delphic Jobs Full time

    Delphic Jobs Company OverviewWe are a Recruitment services company based in Bengaluru, Karnataka, India. Our team specializes in providing top-notch recruitment services to our clients.Job Opportunity for Operation Team LeaderWe are seeking an experienced and skilled Senior Operations Manager to join our team at our client location. As the Senior Operations...


  • Bengaluru, Karnataka, India Infosys Full time

    Job SummaryWe are seeking a highly experienced Senior GCP Operations Manager to lead our Google Cloud Platform site in Bangalore. As a key member of our team, you will be responsible for driving business KPIs, managing escalations, and ensuring smooth operations.About the RoleThis is a senior-level position that requires a minimum of 16 years of experience...


  • Bengaluru, Karnataka, India MUFG Full time

    About the Role:Position Title: Senior Client Service Desk Corporate Title: Trade Finance Analyst Reporting to: Supervisor Location: MUFG, Bangalore Job Profile : Purpose of Role: The main objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process...


  • Bengaluru, Karnataka, India FIS Full time

    About the JobWe are seeking a Senior IT Operations Manager to join our team at FIS. In this role, you will be responsible for defining and setting development, testing, release, update, and support processes for DevOps operations.As a key member of our Digital Banking team, you will work closely with senior team members to identify and deploy cybersecurity...


  • Bengaluru, Karnataka, India Rippling Full time

    About the RoleRippling is seeking a highly skilled Client Operations Analyst to join our team. This is an exciting opportunity to become a core operations team member, executing client onboarding processes and ensuring ongoing regulatory compliance with various federal, state, and local agencies.You will help design scalable processes to bring new customers...


  • Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full time

    We are seeking an experienced leader to oversee our support operations efficiently.- The ideal candidate should have a minimum of 5 years of experience in managing a support team and at least 3 years of experience in Contract Lifecycle Management (CLM).**Job Overview:** - Our company, Pronto Consulting Services Pvt Ltd, requires a skilled professional to...


  • Bengaluru, Karnataka, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Job OverviewWe are seeking a Senior Treasury Operations Change Manager to join our team at F335 Deutsche India Private Limited, Bangalore Branch.Salary: ₹ 35,00,000 - ₹ 50,00,000 per annumJob Description:Company OverviewF335 Deutsche India Private Limited, Bangalore Branch is a leading financial services provider in the region. We are committed to...


  • Bengaluru, Karnataka, India Delphic Jobs Full time

    Delphic Jobs is a Recruitment services company based in Bengaluru, Karnataka, India. With over 201-500 employees, we specialize in providing top-notch services to our clients. We are dedicated to delivering exceptional results and maintaining long-term relationships with our customers.Job DescriptionWe are seeking an experienced Operations Director to lead...