Senior Client Service Analyst

3 weeks ago

Bengaluru, Karnataka, India MUFG Full time

About the Role:

Position Title: Senior Client Service Desk

Corporate Title: Trade Finance Analyst

Reporting to: Supervisor

Location: MUFG, Bangalore

Job Profile :

Purpose of Role:

  • The main objective of this role is to develop and implement best practices to drive positive client
  • experience and proactively lead operational efficiency efforts and process improvements in Trade Finance.
  • This role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance, and operational groups across the organization.
  • As part of the team, a Senior Client Service Analyst will be an individual contributor role and will be responsible for
  • engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:

  • First point of contact for the client on all day-to-day banking enquiries and issues, taking
  • accountability and ownership to ensure an optimal and premium service level is provided.
  • Support of customer's daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation.
  • Will be responsible for completing client's transaction & service requirements in accordance with the bank's policies and procedures.
  • Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements.
  • As a Service partner, collaborate together with the RMs, Branch, Operations, and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions.
  • Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
  • Take ownership of assigned cases and actively follow through to completion.
  • Facilitate the client's needs liasoning suitably with all stakeholders and follow till execution.
  • Manage internal approvals/ exceptions to be raised to management/ approval authorities to facilitate transactions other than pricing/ limit related items.
  • Support and educate clients on various products of the Bank and be an advisor for the client on solutions.

Technical Capability:

  • A team player, eager to support and learn, and can foster collaborative working relationships across the organization.
  • Able to identify and manage both transactional and operational risks.
  • Good knowledge of MS office
  • Good analytical and problem-solving skills.

Candidate Profile:

  • Working knowledge of Banking Products Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
  • Client Service Experience is required.
  • Excellent communication and negotiation skills.
  • Bachelor's degree/University degree or equivalent experience.
  • In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of
  • importance.
  • Min experience of 3-7 years in Banking or Financial organisation.

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