Senior Client Services Analyst
3 weeks ago
Job Title: Senior Client Services Analyst
Description:
Epsilon is looking for a Senior Client Services Analyst to join our team. As a Senior Client Services Analyst, you will be responsible for facilitating affiliate marketing activities in collaboration with our Account teams.
- Proactively engage with Account management teams and assist with account strategies.
- Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results.
- Liaise with Account management teams to carry out various reporting and competitor tracking tasks.
- Perform content and campaign reviews based on specified criteria.
- Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts.
- Review affiliate publisher pages and report discrepancies.
- Sound knowledge of prioritizing the tasks based on the needs of account team.
- Adapt to the changing environment quickly and equip with skills required to meet the role.
- Able to plan and execute a variety of tasks within designated time frames, delivering high quality results.
- Actively participate in client campaign planning and quarterly business reviews.
Requirements:
- A graduate in any discipline.
- 5 - 8 years of exposure in digital media/client services role.
- Sound knowledge of digital marketing platforms.
- Basic knowledge of Affiliate Marketing.
- A quick learner and a curiosity quotient.
- Expert in excel functions and formulas.
- Experience handling US/UK clients is a plus.
- Strong written and verbal communication skills.
- Sound knowledge on MS office suite.
- Adapt to the changing environment and deliver under pressure.
- Ability of multitasking and emphasis on attention to detail.
- Ability to apply logical and analytical thinking.
- Be a team player and work in a fast-paced environment.
- Clear and effective communicator within CJ and when interfacing with advertisers.
- A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers' overall objectives.
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