Senior Client Services Analyst

3 weeks ago


Bengaluru, Karnataka, India Epsilon Full time

Job Title: Senior Client Services Analyst

Description:

Epsilon is looking for a Senior Client Services Analyst to join our team. As a Senior Client Services Analyst, you will be responsible for facilitating affiliate marketing activities in collaboration with our Account teams.

  • Proactively engage with Account management teams and assist with account strategies.
  • Responsible for delivering the needs of Account teams and work closely with our clients in delivering successful results.
  • Liaise with Account management teams to carry out various reporting and competitor tracking tasks.
  • Perform content and campaign reviews based on specified criteria.
  • Monitor account performance closely and work with Account teams, report any unusual spikes and lows in the accounts.
  • Review affiliate publisher pages and report discrepancies.
  • Sound knowledge of prioritizing the tasks based on the needs of account team.
  • Adapt to the changing environment quickly and equip with skills required to meet the role.
  • Able to plan and execute a variety of tasks within designated time frames, delivering high quality results.
  • Actively participate in client campaign planning and quarterly business reviews.

Requirements:

  • A graduate in any discipline.
  • 5 - 8 years of exposure in digital media/client services role.
  • Sound knowledge of digital marketing platforms.
  • Basic knowledge of Affiliate Marketing.
  • A quick learner and a curiosity quotient.
  • Expert in excel functions and formulas.
  • Experience handling US/UK clients is a plus.
  • Strong written and verbal communication skills.
  • Sound knowledge on MS office suite.
  • Adapt to the changing environment and deliver under pressure.
  • Ability of multitasking and emphasis on attention to detail.
  • Ability to apply logical and analytical thinking.
  • Be a team player and work in a fast-paced environment.
  • Clear and effective communicator within CJ and when interfacing with advertisers.
  • A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers' overall objectives.


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