Client Operations Specialist
7 days ago
Rippling is seeking a highly skilled Client Operations Analyst to join our team. This is an exciting opportunity to become a core operations team member, executing client onboarding processes and ensuring ongoing regulatory compliance with various federal, state, and local agencies.
You will help design scalable processes to bring new customers into our platform while working cross-functionally to minimize the operational burden through software automation.
This highly cross-functional, task-oriented role impacts the performance of our sales, product, and finance teams.
Responsibilities:- Client Onboarding: Provide first-class service to our clients by resolving registration and maintenance tasks for our clients.
- Regulatory Compliance: Work with Federal/State agencies on behalf of our clients to ensure compliance.
- Process Improvement: Identify and report system and process gaps that may result in a decrease in client satisfaction.
- Cross-Functional Collaboration: Work closely with Payroll Engineering to update internal systems and document processes.
You Should Have:
- 1-3 years of experience in an operational role, such as payroll operations, regulatory operations, or support operations.
- Strong English communication skills (written and verbal).
- Strong project management and organizational skills: close attention to detail with excellent work product, time management, and execution.
- Grit and patience since you'll have to deal with U.S. government agencies.
- Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus.
- Able to work U.S. hours (Pacific time zone - PST), 5 PM -2 AM IST.
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