Digital Learning Support Associate

4 weeks ago


Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

We are seeking a highly skilled Digital Learning Support Associate to join our team at Wipro Digital Operations and Platforms in Bangalore. This role is perfect for individuals with experience in Learning Management Systems (LMS) and a passion for delivering exceptional support to clients.

As a Digital Learning Support Associate, you will be responsible for deploying WBT courses to the LMS, performing training loads, loading events and sessions, and formatting assessments. You will also be expected to build audiences, mark completions on approved requests, and perform reconciliation activities. Additionally, you will interface with client users as their tier 1 support for learning-related issues and assist with resolving course-related and other miscellaneous issues.

Responsibilities
  • Deploy WBT courses to the LMS and obtain signoff.
  • Perform all types of training loads, including audience assignments, training removals, and notifications setup.
  • Loading events and sessions, and performing roster updates in the LMS ensuring accuracy.
  • Format and load assessments, including creation of question banks.
  • Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course.
  • Mark completions on approved requests.
  • Perform reconciliation activity for data related fixes.
  • Help resolve course-related and other miscellaneous issues.
  • Login Issues Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed.
  • Help resolve training completion issues.
  • Interface with client users as their tier 1 support for their learning-related issues.

The ideal candidate for this role will have 1-2 years of experience in LMS Support (Learning & Development) and excellent communication skills. They should be comfortable working in a changing and high growth environment while taking directions and ensuring closure on action items.

We offer a competitive salary range of ₹400,000 to ₹700,000 per annum, depending on qualifications and experience, plus benefits such as one-side transport (UK shift), work from office (5 days), and opportunities for career growth and development.



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