Senior Client Relationship Manager
2 days ago
About Us
At ReSource Pro, we are dedicated to delivering exceptional client experiences. Our team of experts works tirelessly to ensure that our clients receive the highest level of service.
Job Overview
We are currently seeking a highly skilled and experienced Senior Client Relationship Manager to join our team. This individual will be responsible for managing complex client relationships, providing guidance and support to junior team members, and ensuring that all client needs are met in a timely and professional manner.
Responsibilities
- Operate various client systems and perform complex tasks without supervision, adhering to information security policies and procedures.
- Interact with colleagues and supervisors to audit and troubleshoot issues, taking initiative to find solutions and work effectively as a member of the team.
- Develop and implement procedures to meet quality, quantity, and timeliness standards.
- Compose clear, polite, and well-organized emails to communicate with clients, anticipating their needs proactively.
- Coach less-experienced staff in learning procedures and insurance knowledge.
- Analyze the root cause of processing problems and keep team and supervisor informed of issues and solutions.
Requirements
- 5+ years of experience, including at least 1.5 years as a Team Lead or SME.
- Bachelor Degree (Major).
- Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage skills.
- Train others, Builds team relationships, Communicates effectively, Demonstrates functional excellence, Customer centric competencies and behaviors.
Salary
The estimated salary for this position is ₹2,500,000 - ₹3,500,000 per annum, depending on experience.
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