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International Client Relationship Manager

1 month ago

Bengaluru, Karnataka, India Leute Passen India Private Limited Full time
Job Overview

This role involves leading and nurturing client relationships at Leute Passen India Private Limited. As a mid-level position, it requires 3 to 6 years of relevant work experience. The role is based in major cities including Bangalore, Mumbai, Hyderabad, Delhi, Chennai, Kolkata, and Noida.

Key Responsibilities:

  • Maintain an in-depth understanding of client needs to provide tailored solutions and achieve high client satisfaction rates.
  • Lead and manage client meetings and presentations to ensure a transparent and engaging communication process.
  • Collaborate with internal departments to ensure seamless delivery of services and meet client expectations.
  • Regularly review account performance and conduct account reviews to identify opportunities for growth and improvement.
  • Develop a comprehensive strategy to retain clients and reduce churn, ensuring long-term relationships.
  • Monitor market trends and communicate actionable insights to drive strategic business decisions.
  • Prepare reports and analytics to provide clients and management with clear visibility into service performance.
  • Train and mentor junior team members to enhance client service skills and maintain a high-performance team culture.

About You:

  • Proven experience in account management to effectively oversee and develop key client accounts while ensuring customer satisfaction.
  • Exceptional communication skills to facilitate clear and efficient interaction between clients and internal teams.
  • Ability to retain clients by strengthening relationships and providing value-added services.
  • Proficiency in customer relationship management to maintain and enhance client engagement.
  • Strong problem-solving skills to identify issues and implement effective solutions that meet client needs.
  • Team leadership capabilities to guide, motivate, and manage project teams in delivering client solutions.
  • Experience in project management ensures that all client projects are delivered on time and within scope.
  • Skilled in negotiation to manage contracts, terms, and agreements beneficially for both the client and the company.
  • 2 years of international sales support or lead generation experience.

Requirements:

  • 3-6 years of relevant work experience.
  • Mid-level professional with strong leadership and communication skills.
  • Excellent problem-solving and analytical skills.

Salary Range: ₹1,200,000 - ₹1,800,000 per annum (based on location and experience).