Senior Team Lead Service Delivery Client Engineering
4 weeks ago
Job Overview
NTT DATA seeks a Senior Team Lead, Service Delivery Client Engineering, to drive remote support for a variety of service delivery management activities.
Key Responsibilities:
- Manage a team of L1, L1.5 technical engineers, and technical Leads.
- Ensure client services are delivered as per agreed SLA and report any deviations and improvements.
- Lead daily huddles and identify performance-enhancement solutions.
- Identify gaps in current processes and provide recommendations for improvement.
- Develop personal growth opportunities.
- Define and deliver strategic plans for implementing information technologies.
- Participate in new client transitions and new projects.
- Ensure ISO compliances and readiness for internal and external Audits.
- Conduct team operations review meetings and track KPIs, operations issues, and improvements.
- Operate cross-functionally and manage stakeholders effectively.
- Plan, monitor, and appraise job results.
Requirements:
- Seasoned knowledge of IT infrastructure and systems.
- Understanding of IT operations.
- Technical expertise.
- Analytical thinking skills.
- Developing management abilities.
- Problem analysis and solution formulation skills.
- Learning and service orientation.
- Ability to communicate and work across cultures.
- Ability to maintain a positive outlook.
- Ability to work in a pressurized environment.
- Active listening techniques.
- Ability to adapt to changing circumstances.
- Client-centric approach.
Qualifications and Certifications:
- Bachelor's degree in Information Technology or related field.
- Microsoft Certification (Azure, MCSA, MCSE).
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success.
We are committed to diversity and inclusion, and we are proud to be an Equal Opportunity Employer.
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