Senior Team Lead Service Delivery Client Engineering

4 weeks ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Overview

NTT DATA seeks a Senior Team Lead, Service Delivery Client Engineering, to drive remote support for a variety of service delivery management activities.

Key Responsibilities:

  • Manage a team of L1, L1.5 technical engineers, and technical Leads.
  • Ensure client services are delivered as per agreed SLA and report any deviations and improvements.
  • Lead daily huddles and identify performance-enhancement solutions.
  • Identify gaps in current processes and provide recommendations for improvement.
  • Develop personal growth opportunities.
  • Define and deliver strategic plans for implementing information technologies.
  • Participate in new client transitions and new projects.
  • Ensure ISO compliances and readiness for internal and external Audits.
  • Conduct team operations review meetings and track KPIs, operations issues, and improvements.
  • Operate cross-functionally and manage stakeholders effectively.
  • Plan, monitor, and appraise job results.

Requirements:

  • Seasoned knowledge of IT infrastructure and systems.
  • Understanding of IT operations.
  • Technical expertise.
  • Analytical thinking skills.
  • Developing management abilities.
  • Problem analysis and solution formulation skills.
  • Learning and service orientation.
  • Ability to communicate and work across cultures.
  • Ability to maintain a positive outlook.
  • Ability to work in a pressurized environment.
  • Active listening techniques.
  • Ability to adapt to changing circumstances.
  • Client-centric approach.

Qualifications and Certifications:

  • Bachelor's degree in Information Technology or related field.
  • Microsoft Certification (Azure, MCSA, MCSE).

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success.

We are committed to diversity and inclusion, and we are proud to be an Equal Opportunity Employer.



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