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Senior Team Lead, Service Delivery Client Engineering Expert
1 month ago
Drive Technical Excellence
The Senior Team Lead, Service Delivery Client Engineering is a key role that drives technical excellence in service delivery operations. This position is responsible for managing a team of technical engineers and leads, ensuring that client services are delivered as per agreed SLAs and reporting any deviations and improvements.
Key Responsibilities:
- Manage a team of technical engineers and leads to deliver high-quality services to clients.
- Ensure that client services are delivered as per agreed SLAs and report any deviations and improvements.
- Lead daily huddles to discuss performance-enhancement solutions and identify gaps in current processes.
- Develop personal growth opportunities for team members.
- Maintain the organization's effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
- Participate in new client transitions and projects, driving actions related to operations.
- Adhere to ISO compliances and readiness for internal and external audits.
- Conduct team operations review meetings and track KPIs, operations issues, and improvements.
- Operate cross-functionally and ensure effective stakeholder management.
- Plan, monitor, and appraise job results.
Requirements:
- Seasoned knowledge of IT infrastructure and systems.
- Seasoned understanding of IT operations.
- Display seasoned technical expertise.
- Demonstrate good analytical thinking skills.
- Developing management abilities.
- Demonstrate problem analysis and solution formulation skills.
- Demonstrate learning and service orientation.
- Ability to communicate and work across different cultures and social groups.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to apply active listening techniques.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
