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Services Team Lead

1 month ago

Bengaluru, Karnataka, India Diligent Full time

About Diligent

Diligent, the global leader in modern governance, is seeking a talented professional to join its Customer Success and Services teams as a Services Team Lead. This individual will play a key role in leading and supporting the Service Desk, as well as driving strategy for the team's success.

Key Responsibilities

  • Lead and Mentor Team Members: Provide guidance and support to the Advisory Services Data Migration team to ensure successful project delivery.
  • Collaborate with Cross-Functional Teams: Work closely with Solution Engineering to provide effort estimates for sales opportunities and develop project plans based on project priorities and resource availability.
  • Manage Project Delivery: Execute projects, allocate tasks to team members, and coordinate with project managers and customer success managers to ensure smooth project completion.
  • Monitor Progress and Quality: Review project deliverables on time, ensure quality, and develop metrics and reports on team performance and utilization.
  • Facilitate Career Growth: Develop career progression paths and development plans for team members, and enable collaboration across the team through various engagement activities and workshops.
  • Manage Client Relationships: Manage all client escalations and queries, and ensure timely resolution of issues.

Requirements

  • Strong Organizational Skills: Proven ability to manage multiple projects and prioritize tasks effectively.
  • Leadership Experience: Excellent leadership skills with experience managing teams in a SaaS environment, and prior people management experience is beneficial.
  • Communication Skills: Exceptional communication and interpersonal skills, with the ability to think critically and problem-solve.
  • Technical Skills: Experience with enterprise application platforms such as CRM, ERP, or GRC, and good working knowledge of Excel.

About Diligent

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. We empower over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make better decisions, faster.

Why Join Diligent?

  • Make a Difference: Join a team of passionate professionals who want to make a real impact and create a better world.
  • Be Part of a Global Community: Collaborate with a diverse team of experts from around the world to drive innovation and growth.
  • Enjoy a Flexible Work Environment: Work from anywhere and enjoy a healthy work-life balance with our flexible work environment.
  • Professional Growth Opportunities: Develop your skills and advance your career in a dynamic and supportive environment.