Customer Service Team Lead
1 month ago
Job Title: Customer Service Team Lead
As a Customer Service Team Lead at Mouser Electronics, you will be responsible for managing daily customer service operations and staff to ensure service excellence and maximize new business opportunities.
Key Responsibilities:
- Manage assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
- Develop and maintain a productive work team by hiring qualified personnel, training, and managing performance.
- Gratify and astonish customers with service excellence by demonstrating knowledge, experience, and understanding of distribution.
- Manage daily operations to meet department and company objectives, and pursue business opportunities beyond customer requests.
- Understand and work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders.
- Expand product knowledge utilizing all available sources and keep self current regarding industry trends, practices, and news.
- Interact effectively and professionally with others and initiate, establish, and maintain highly effective relationships with internal and external business contacts of various cultures.
- Able to communicate with people at all levels and possess strong analytical, problem-solving, negotiation, organizational, and teaching skills.
- Work with minimum supervision and make independent judgments, providing accurate, thorough, and timely reports.
- Support and participate in company total quality process and maintain confidentiality and trustworthiness.
- Arrive on time and work the hours needed, being flexible to meet the changing needs of the business and willing to take on new responsibilities and assignments.
Requirements:
- Bilingual – fluent verbal and written in local language and English, with additional languages may be required.
- Proficient typing and math skills, including currency conversions and profit margins.
- Professional writing and presentation skills, with PC experience in a Microsoft Windows environment.
- Internet savvy and familiarity with E-Commerce.
- Bachelor's Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will supervise.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs.
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