Customer Service Team Lead

2 weeks ago


Bengaluru, Karnataka, India Akrn Staffhr Solutions Full time

We are seeking a highly skilled Customer Service Team Lead to oversee the customer service team at Akrn Staffhr Solutions. The ideal candidate will possess excellent interpersonal and communication skills, as well as a professional appearance. As a Support Services Manager, you will be responsible for managing a team of representatives who will offer excellent customer service and after-sales support.

The Customer Support Executive will be responsible for creating policies and procedures, overseeing the customer service process, and resolving customer complaints. To be successful in this role, you should have a proven track record of successful customer service and management skills. You will also be responsible for mentoring the representatives in your team and mediating with customers.

  • Manage a team of representatives offering customer support.
  • Oversee the customer service process.
  • Resolve customer complaints.
  • Create policies and procedures.
  • Plan the training and standardization of service delivery.
  • Select and hire new staff.
  • Monitor the work of individual representatives and of the team.
  • Conduct quality assurance surveys with customers and provide feedback to the staff.
  • Possess excellent product knowledge to enhance customer support.
  • Maintain a pleasant working environment for your team.
  • Hold a bachelors degree in administration or a related field.
  • Have a minimum of 6 months experience.
  • Display excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.


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