Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled Customer Service Team Lead to oversee the customer service team at Akrn Staffhr Solutions. The ideal candidate will possess excellent interpersonal and communication skills, as well as a professional appearance. As a Support Services Manager, you will be responsible for managing a team of representatives who will offer excellent customer service and after-sales support.
The Customer Support Executive will be responsible for creating policies and procedures, overseeing the customer service process, and resolving customer complaints. To be successful in this role, you should have a proven track record of successful customer service and management skills. You will also be responsible for mentoring the representatives in your team and mediating with customers.
- Manage a team of representatives offering customer support.
- Oversee the customer service process.
- Resolve customer complaints.
- Create policies and procedures.
- Plan the training and standardization of service delivery.
- Select and hire new staff.
- Monitor the work of individual representatives and of the team.
- Conduct quality assurance surveys with customers and provide feedback to the staff.
- Possess excellent product knowledge to enhance customer support.
- Maintain a pleasant working environment for your team.
- Hold a bachelors degree in administration or a related field.
- Have a minimum of 6 months experience.
- Display excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
3 weeks ago
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Customer Service Team Lead
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Customer Service Team Lead
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Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for guiding and leading a large team of customer service representatives towards achieving operational goals.Key ResponsibilitiesLead a team of customer...
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Customer Service Team Lead
6 days ago
Bengaluru, Karnataka, India Akrn Staffhr Solutions Full timeWe are seeking an exceptional Customer Service Team Lead to join our team at Akrn Staffhr Solutions. This key role involves managing a team of representatives who deliver first-class customer service and after-sales support.As a Customer Service Team Lead, you will be responsible for creating policies and procedures to ensure a standardized level of service...
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
4 days ago
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Customer Service Team Lead
3 weeks ago
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Customer Service Team Lead
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Customer Service Team Lead
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Customer Service Team Lead
3 weeks ago
Bengaluru, Karnataka, India Snaphunt Full timeThe OpportunitySnaphunt is seeking a seasoned Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading and supervising a team of customer service representatives to ensure adherence to performance standards, productivity goals, and quality metrics.The RoleTeam Management: Lead and supervise a...
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Customer Service Team Lead
5 days ago
Bengaluru, Karnataka, India Yihires Pvt Ltd Full timeCustomer Support Executive Responsibilities:Team Management: Oversee and lead a team of representatives offering customer support.Customer Service Process: Ensure the customer service process runs smoothly and efficiently.Complaint Resolution: Resolve customer complaints in a timely and professional manner.Policies and Procedures: Develop and implement...
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Customer Service Team Lead
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Customer Service Team Lead
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Bengaluru, Karnataka, India Sagar Solution Full timeCustomer Service Executive Job DescriptionWe are seeking a highly skilled Customer Service Executive to oversee the delivery of exceptional customer service and after-sales support. As a key member of our team, you will be responsible for managing a team of representatives who will provide top-notch customer support.Key Responsibilities:Lead a team of...
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Customer Service Team Lead
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Bengaluru, Karnataka, India Tiyasha Software Full timeTiyasha Software is seeking a seasoned Team Lead to drive customer service excellence.The RoleAs a Team Lead, you will be responsible for leading a team of customer service representatives, driving performance, and ensuring exceptional service delivery.Key ResponsibilitiesTeam Management:Lead and supervise a team to ensure adherence to performance standards,...
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Customer Service Team Lead
2 weeks ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full timeJob SummaryThis leadership role is responsible for guiding and leading a team of Customer Service Representatives towards achieving operational goals. Key ResponsibilitiesGuide and lead a large team of Customer Service Representatives to achieve operational goals including accurate order entry, timely response to requests, and effective telephone...