Customer Service Team Lead

1 week ago


Bengaluru, Karnataka, India Wroots Global Private Limited Full time

We are seeking a seasoned Customer Service Team Lead for Wroots Global Private Limited.

This role is perfect for individuals with a strong background in customer support and a passion for leading teams.

The ideal candidate will have a minimum of 1 year of experience in a similar role, excellent communication skills, and the ability to lead a team.

Responsibilities:

  • Manage a team of customer support representatives.
  • Oversee the customer service process.
  • Resolve customer complaints.
  • Create policies and procedures.
  • Plan training and standardize service delivery.
  • Select and hire new staff.
  • Monitor individual representative and team performance.
  • Conduct quality assurance surveys and provide feedback.


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