Service Desk Team Lead
2 weeks ago
Job Summary
- As a Team Lead in our Service Desk, you will be responsible for leading a team of technical support specialists in providing exceptional customer service and resolving technical issues efficiently.
- Key Responsibilities
- Lead and manage a team of technical support specialists to ensure timely resolution of customer issues.
- Develop and implement processes to improve service desk efficiency and effectiveness.
- Conduct regular performance reviews and provide feedback to team members.
- Requirements
- Minimum 8 years of experience in IT service management with at least 3 years in a lead or supervisory role.
- ITIL certification and excellent knowledge of IT service management processes.
- Strong leadership and communication skills with ability to motivate and train team members.
About Zones
Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Our commitment to innovation and customer satisfaction drives us to deliver exceptional results.
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