Service Desk Associate

2 weeks ago


Bengaluru, Karnataka, India Coforge Full time

Job Role and Responsibilities

The successful candidate will be responsible for providing excellent customer service to resolve customer inquiries and requests in a timely and efficient manner. This includes responding to customer inquiries through various channels, triaging and solving assigned requests according to the service desk's standard operating procedure, and ensuring Service Level Agreements (SLAs) are met to maintain high-quality service.

Key Responsibilities

  1. Respond to customer inquiries through email, phone, and the service portal.
  2. Triage and solve assigned requests according to the service desk's standard operating procedure.
  3. Ensure Service Level Agreements (SLAs) are met to maintain high-quality service.
  4. Escalate issues as needed.
  5. Organize and maintain file systems to monitor and track user complaints and problems.
  6. Provide detailed reports on troubleshooting efforts, ensuring an organized and efficient approach.

Skills Required

Service operations



  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Service Desk Associate Job DescriptionWe are seeking a highly skilled Service Desk Associate to join our team at NTT DATA Services.Key Responsibilities:Provide exceptional IT service desk support to end-users for various IT devices, applications, or processes.Record and escalate support issues to the next level promptly.Support all IT onboarding activities...


  • Bengaluru, Karnataka, India NTT DATA Full time

    Job DescriptionJob Title: Helpdesk Senior AssociateNTT DATA is seeking a skilled Helpdesk Senior Associate to join our team in India. As a key member of our IT service desk, you will provide exceptional technical support to our customers, ensuring maximum uptime and resolving issues in a timely manner.Key Responsibilities:Manage customer interactions and...


  • Bengaluru, Karnataka, India Saira Full time

    Service Desk Associate Role for Person with DisabilityJob Summary: We are seeking a Service Desk Associate to join our team at Saira. The successful candidate will be responsible for managing customer interactions, identifying and resolving technical issues, and providing technical guidance to customers.Key Responsibilities:Manage customer interactions and...

  • Front Desk Associate

    3 weeks ago


    Bengaluru, Karnataka, India Accor Full time

    Job Title: Front Desk AssociateJob Summary: We are seeking a skilled Front Desk Associate to join our team at Accor. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Assist guests with check-in...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Key Responsibilities:The IT Service Desk Technician will be responsible for providing exceptional IT support and guidance to end-users, as well as recording, updating, and escalating support issues to the next level promptly.Key Requirements:Excellent English written and verbal communication skills.Exceptional customer service skills.Great Team...


  • Bengaluru, Karnataka, India Lighthouse Full time

    Job SummaryLighthouse is seeking an experienced IT Service Desk Manager to lead our global, 24/7 IT Service Desk. The ideal candidate will have a proven track record in managing and running a highly efficient IT Service Desk, with a strong focus on delivering exceptional customer service and driving process improvements.About the RoleManage and run a 24/7...


  • Bengaluru, Karnataka, India Zones Full time

    Job SummaryZones is seeking a highly skilled Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for managing, developing, and training the service desk team to ensure excellent customer service and technical support.Key ResponsibilitiesEffectively manage and develop the service desk team to ensure high-quality...


  • Bengaluru, Karnataka, India Universal HR Solutions Full time

    Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Universal HR Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to clients.Key Responsibilities:Perform customer support to clients via telephone, chat, email, or tickets.Provide Level 2 triage and...


  • Bengaluru, Karnataka, India Coforge Full time

    Job SummaryAs a Service Operations Associate at Coforge, you will be responsible for providing high-quality service to our customers.Key Responsibilities1. Respond to customer inquiries through email, phone, and the service portal.2. Triage and solve assigned requests according to the service desk's standard operating procedure.3. Ensure Service Level...


  • Bengaluru, Karnataka, India Lighthouse Full time

    Job Title: Manager, IT Service DeskLighthouse is a market disruptor in the eDiscovery space, quadrupling investment in product development over the past four years. We are looking for a passionate and self-motivated individual to join our Technology Solutions Group as a Manager, IT Service Desk.Job SummaryWe are seeking a customer-centric leader to execute...

  • Service Desk Engineer

    3 weeks ago


    Bengaluru, Karnataka, India West Pharmaceutical Services Full time

    Job Title: Service Desk EngineerWest Pharmaceutical Services is seeking a skilled Service Desk Engineer to join our team. As a key member of our global service desk, you will provide professional IT support and service to our users worldwide. The service desk operates 24/7 with a rotating shift model, covering a range of services including application,...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About the RoleLighthouse is seeking a highly skilled IT Service Desk Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for managing and running a 24x7 global IT Service Desk, leading a team of talented IT Service Desk engineers, and developing SLAs to monitor the status and progress of IT tasks and...


  • Bengaluru, Karnataka, India NTT Full time

    Transform Your Career with NTT DATAAt NTT DATA, we're pushing the boundaries of what's possible in the world of technology. As a Service Delivery Client Engineering - Remote Engineer (L1), you'll play a crucial role in providing top-notch technical support to our clients. Your expertise will be the key to resolving complex technical issues and ensuring...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About this RoleLighthouse is seeking a highly skilled IT Service Desk Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for managing and running a 24x7 global IT Service Desk, leading a team of talented IT Service Desk engineers, and developing SLAs to monitor the status and progress of IT tasks and...


  • Bengaluru, Karnataka, India Wipro Full time

    Job Summary We are seeking a highly skilled Service Desk Operations Manager to lead our team in providing exceptional customer service and support. As a key member of our Service Desk team, you will be responsible for managing the day-to-day operations, ensuring timely and effective issue resolution, and driving process improvements.Key Responsibilities •...


  • Bengaluru, Karnataka, India Hi Tech Informatics Pvt Ltd Full time

    Job Title: Service Desk Engineer About the Role: We are seeking a skilled Service Desk Engineer to join our team at Hi Tech Informatics Pvt Ltd. As a Service Desk Engineer, you will be responsible for providing technical support and resolving issues for our end-users. Key Responsibilities: Provide Technical Support:Provide a single point of contact for...

  • Service Desk Engineer

    4 weeks ago


    Bengaluru, Karnataka, India Xpertsol Full time

    Job Title: Service Desk EngineerXpertsol is seeking a highly skilled Service Desk Engineer to join our team.Key Responsibilities:Provide technical support for Microsoft-related technologies, including Windows Server, Exchange, SQL, and SharePoint.Implement and support disaster recovery solutions to ensure business continuity.Offer technical services and...

  • Service Desk Manager

    4 weeks ago


    Bengaluru, Karnataka, India Fluence Full time

    Job Title: Service Desk ManagerFluence is seeking an experienced Service Desk Manager to lead the day-to-day support functions globally and maintain and expand our support model for the Fluence workforce.Responsibilities:Develop and implement platform maintenance plans to ensure seamless support operations.Manage and lead a team of IT Support staff to...


  • Bengaluru, Karnataka, India Zones Full time

    About the Role:Zones is seeking a highly skilled Service Desk Team Lead to join our team.Key Responsibilities:Manage, develop and train the service desk team.Ensure all processes used by the service desk are thoroughly documented, consistently audited and regularly improved.Conduct and share results from service and operation performance reviews.Coordinate...


  • Bengaluru, Karnataka, India arm limited Full time

    Job Title: Service Desk AdvisorJob Summary:Arm Limited is seeking a highly skilled Service Desk Advisor to join our team. As a Service Desk Advisor, you will be the first point of contact for all end-user tickets globally, handling inquiries and issues via multiple channels, including chat, phone, and Service Now portal.Key Responsibilities:Act as the first...