Service Desk Associate
2 weeks ago
Job Role and Responsibilities
The successful candidate will be responsible for providing excellent customer service to resolve customer inquiries and requests in a timely and efficient manner. This includes responding to customer inquiries through various channels, triaging and solving assigned requests according to the service desk's standard operating procedure, and ensuring Service Level Agreements (SLAs) are met to maintain high-quality service.
Key Responsibilities
- Respond to customer inquiries through email, phone, and the service portal.
- Triage and solve assigned requests according to the service desk's standard operating procedure.
- Ensure Service Level Agreements (SLAs) are met to maintain high-quality service.
- Escalate issues as needed.
- Organize and maintain file systems to monitor and track user complaints and problems.
- Provide detailed reports on troubleshooting efforts, ensuring an organized and efficient approach.
Skills Required
Service operations
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