Service Desk Support Specialist
3 weeks ago
Job Summary
The Global Service Desk is the central point of contact for AtkinsRéalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS.
We're seeking a skilled Service Desk Analyst who will be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements. The successful candidate will be responsible for identifying, troubleshooting and resolving IT support issues based on defined troubleshooting scripts and best practices.
Key Responsibilities:
- Good understanding of the ITIL v3/V4 framework.
- 3-7 years in experience in IT Service desk from the global organizations of repute.
- Excellent communication skills and customer focus.
- Ability to build and maintain efficient working relationships in a team-based environment.
- Strong trouble shooting techniques and analytical thinking.
- Meticulous attention to detail.
- Excellent customer service skills (strong business focus and ‘can do’ attitude).
- Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD, MFA, MDM, Applications, hardware skills sets.
- Experience of working to and exceeding targets.
- Experience of IS work management systems (ideally ServiceNow).
- Good timekeeping and time management.
What We Can Offer You:
A hybrid working environment with flexibility and great opportunities for growth and development.
As a valued member of our team, you will have access to a range of benefits and opportunities for career progression.
AtkinsRéalis is a world-leading design, engineering and project management consultancy, and we're proud to be a global organization with a diverse and inclusive culture.
About AtkinsRéalis
We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems.
Our teams are proud to deliver on some of the most prestigious projects across the world, and we're passionate about our work while valuing each other equally.
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