Senior Team Lead, Services Operations Manager
1 month ago
Transform Your Career with NTT DATA
About the Role
As a Senior Team Lead, Services Operations, you will play a pivotal role in ensuring the successful continuance of business operations within NTT DATA. You will oversee the technical support of NTT clients, supervising engineers who work on resolving issues reported by clients. Your expertise will be instrumental in diagnosing, troubleshooting, and repairing complex infrastructure, networking, and wireless networking systems.
Key Responsibilities
- Plan, coordinate, and monitor the execution of operational activities and processes to deliver on approved operational plans and continuously improve service delivery.
- Ensure services are delivered effectively and efficiently by carrying out routine operational tasks.
- Identify and document system and tool requirements for optimal operations of relevant offerings or capabilities.
- Recommend best practices for deployment and ongoing operations management and technical support for service contracts.
- Ensure operational deliverables enable cost-effective, client-centric delivery that meets service level agreements.
- Monitor operational effectiveness of support services provided to clients and develop and implement required improvement plans.
- Supervise engineers who work on resolving issues reported by NTT clients.
Requirements
- Bachelor's degree or equivalent in Information Technology or Business Administration or related.
- ITIL certification.
- Solid experience in service delivery management position within a large-scale technology services environment across a range of services.
- Solid experience in a service delivery environment, including technical and service management exposure.
- Solid demonstrated experience leading and managing a team.
- Solid experience in service operations and managing a global delivery team.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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