Technical Support Services Team Lead

4 weeks ago


Bengaluru, Karnataka, India BETSOL Full time

Job Title: Technical Support Services Team Lead


At BETSOL, we are seeking an experienced Technical Support Services Team Lead to join our team. The ideal candidate will have a strong background in technical support and leadership, with a proven track record of delivering high-quality results.


Key Responsibilities:


• Drive teams and deliver monthly/quarterly goals


• Analyze numbers and recommend process improvements


• Engage with clients through proactive communication and regular reviews


• Lead, motivate, and assist a team of Technical Support Specialists


• Master process knowledge required for operational delivery


• Align with client strategies and drive initiatives for improvement in KPIs


Requirements:


• 3-5 years of relevant experience in technical support and leadership


• Strong analytical and leadership skills


• Excellent communication skills in English (written and verbal)


• Strong knowledge of quality and process improvement techniques


• Good leadership skills


What We Offer:


• Competitive salary and benefits package


• Opportunities for professional growth and development


• Collaborative and dynamic work environment



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