Client Support Team Lead

4 weeks ago


Bengaluru, Karnataka, India Wroots Global Private Limited Full time

Customer Support Executive Job Description

Job Summary: We are seeking a skilled Customer Support Executive to join our team at Wroots Global Private Limited. The ideal candidate will have a strong background in customer service and experience in team management. Key Responsibilities:

  • Manage a team of customer support representatives and oversee the customer service process.
  • Ensure the efficient resolution of customer complaints and feedback.
  • Develop and implement customer service policies and procedures.
  • Plan and conduct training sessions to enhance service delivery.
  • Monitor and evaluate team performance.
  • Maintain accurate records and reports.

Requirements:

  • Bachelor's degree in administration or a related field.
  • Minimum 1 year of experience in customer service or team management.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Knowledge of CRM systems and computer skills.


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