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Customer Support Team Lead

1 month ago

Bengaluru, Karnataka, India Strategi Automation Solutions Pvt. Ltd. Full time

Job Summary:

We are seeking an experienced Customer Support Team Lead to join our team at Strategi Automation Solutions Pvt. Ltd.

The successful candidate will be responsible for managing daily customer and sales support activities, ensuring timely responses to customer inquiries, and coordinating logistics operations.

About the Role:

This is a full-time position that involves working closely with our customer-facing teams to deliver exceptional service and support.

Responsibilities:

  • Lead and manage a team of customer support professionals to ensure seamless execution of daily activities
  • Collaborate with cross-functional teams to resolve customer complaints and issues in a timely manner
  • Develop and implement processes to improve customer satisfaction and retention
  • Monitor and report on key performance indicators (KPIs) related to customer support
  • Analyze and address customer feedback to drive continuous improvement
  • Ensure compliance with company policies and procedures related to customer support

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in a relevant field (BE)
  • Minimum 2 years of experience in a customer-facing role, preferably in a team lead or management capacity
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills, with proficiency in Microsoft Office Suite

What We Offer:

We offer a competitive salary package, including:

  • A salary range of ₹800,000 - ₹1,200,000 per annum, based on experience and qualifications
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a collaborative team
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off

How to Apply:

If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].