Customer Experience Team Lead
2 days ago
The Senior Technical Support Manager will lead the customer experience team in ensuring top-class support to Hevo's clients. This role requires a strong understanding of Cloud Technologies, DB Concepts, and/or SaaS application integration, including technical troubleshooting of these databases/applications.
The ideal candidate should have experience in leading technical Product Support teams for at least 2 years in Mid-size B2B Tech Product Companies (SaaS preferred), or Large-scale B2B Tech Product companies during the growth stages. The candidate should also have experience in a technical, customer-facing role (e.g., product support, professional services, etc.) as an IC for 5+ years.
Responsibilities:- Ensure top-class customer experience
- Ensure that the team resolves tickets within defined SLAs
- Minimize escalations on issues raised by customers; become the SPOC (single point of contact) for all escalations for tickets handled by their team
- 10+ years of experience in technical product support roles with demonstrated success
- Strong technical skills; experience in ETL would be a plus
$150,000 - $200,000 per year
-
Creative Visual Experience Lead
2 weeks ago
Bengaluru, Karnataka, India beep experience Full timeAbout UsWe are a media neutral collective of passionate storytellers, curating brand experiences globally. Our team is always ready with laptops and a spare set of clothes, driven by our love for what we do.The RoleWe are looking for an Art Director - Graphic Design to join our team in Bangalore, reporting directly to the Creative Head. This role will...
-
Customer Experience Lead
2 days ago
Bengaluru, Karnataka, India Torry Harris Business Solutions Full timeAbout Us:Torry Harris Business Solutions is a leading provider of integration-led digital enablement and transformation services. Our Torry Harris Marketplace (TH-M) product offers a comprehensive suite of features, including administrative portals and eCommerce capabilities.We are seeking a highly skilled Customer Experience Lead to join our team and drive...
-
Customer Experience Lead
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeJob OverviewWe are seeking a highly skilled Customer Experience Lead to join our team at Leadrat. In this role, you will play a critical part in ensuring our customers achieve success with our product, Clipboard.The ideal candidate will have exceptional communication and problem-solving skills, with the ability to work closely with our product team to...
-
Experience Manager
2 days ago
Bengaluru, Karnataka, India The Experience Co. Full timeJob DescriptionAbout The Experience Co.We are a dynamic experiential brand that curates and produces unique travel experiences across 20+ countries, nurturing a community of over 5000+ curated individuals.Schedule a call with our team to learn more about this exciting opportunity.Salary: $65,000 - $85,000 per year, depending on experience. $75,000 average...
-
Customer Experience Lead
3 weeks ago
Bengaluru, Karnataka, India Snaphunt Full timeJob Title: Customer Experience LeadAbout the Opportunity:We are seeking an experienced professional to join our team as a Customer Experience Lead. This is a leadership role that requires strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences.Job Summary:The ideal candidate will have at least 1 year of...
-
Customer Experience Lead
2 days ago
Bengaluru, Karnataka, India TalentXO Full timeTalentXO is seeking a talented Product Manager to lead the development of our loan management system.The ideal candidate will have a strong understanding of customer needs and a passion for delivering exceptional user experiences.**Estimated Salary:** $140,000 - $190,000 per year.**Responsibilities:**Develop and execute product strategies that meet customer...
-
Customer Experience Training Lead
1 week ago
Bengaluru, Karnataka, India IGT Solutions Full timeIGT Solutions, a fast-growing international travel servicing operations company, seeks an experienced Customer Experience Training Lead to join its team. The ideal candidate will have a passion for developing customer experience skills across contact center operations and instilling a culture of coaching, customer advocacy, and engagement-oriented...
-
Customer Support Team Lead
1 month ago
Bengaluru, Karnataka, India Happiest Resume Full timeMain Responsibilities:The Sr. Team Lead- Customer Support will assist in completing the duties of the customer service manager when the superior is not present. They will ensure that every task is done correctly and effectively and make sure that all aspects of customer service are established well. The team lead may need to assist representatives with their...
-
Customer Service Team Lead
3 weeks ago
Bengaluru, Karnataka, India GoodWe Full timeAbout GoodWeGoodWe is a leading provider of renewable energy solutions, and we're seeking an experienced Customer Service Team Lead to join our team. As a remote customer service manager, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.Estimated Salary: $65,000 - $85,000 per yearJob Description:The...
-
Customer Experience Lead, Operations
4 weeks ago
Bengaluru, Karnataka, India sapwood Ventures Pvt Ltd Full timeJob Summary:Sapwood Ventures Pvt Ltd is seeking a highly skilled and experienced Customer Experience Lead to oversee the online customer service process. The ideal candidate will have a strong ability to lead and supervise teams, resolve customer complaints efficiently, and adhere to company policies and norms.About the Role:This role involves leading and...
-
Sales Team Lead
1 week ago
Bengaluru, Karnataka, India [24]7 Full timeAbout the RoleWe are seeking an experienced Sales Team Lead to join our team at [24]7.ai. As a Sales Team Lead, you will play a critical role in cultivating and guiding our sales team to achieve exceptional results.
-
Lead Customer Experience Manager
4 weeks ago
Bengaluru, Karnataka, India NKlusive Full timeAt NKlusive, we are seeking a highly skilled and experienced Lead Customer Experience Manager to join our team. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.Job DescriptionThe successful candidate will be responsible for managing a team of Customer Advisors who...
-
Customer Support Team Lead
2 days ago
Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full timeWe are seeking an experienced professional to lead and manage our customer support team efficiently. This position requires a minimum of 5 years of experience as a support manager and at least 3 years of experience in Contract Lifecycle Management (CLM).The ideal candidate should have excellent leadership skills, with the ability to motivate and direct a...
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full timeAbout UsAt NeoLotex Business Solutions Private Limited, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Support Team Lead to join our team and play a crucial role in shaping the future of our customer support services.
-
Customer Support Team Lead
4 weeks ago
Bengaluru, Karnataka, India Strategi Automation Solutions Pvt. Ltd. Full timeJob Summary:We are seeking an experienced Customer Support Team Lead to join our team at Strategi Automation Solutions Pvt. Ltd.The successful candidate will be responsible for managing daily customer and sales support activities, ensuring timely responses to customer inquiries, and coordinating logistics operations.About the Role:This is a full-time...
-
Customer Support Team Lead
3 weeks ago
Bengaluru, Karnataka, India Techyknight Full timeWe are seeking a highly skilled Customer Support Team Lead to join our team at TekyKnight. This is an exciting opportunity to lead a team of representatives and oversee the customer service process.Job Description:This role involves managing a team of customer support representatives, ensuring they have the necessary tools and resources to provide...
-
Customer Service Team Lead
2 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeReSource Pro seeks a seasoned professional for the position of Customer Service Team Lead. Based in Bangalore, India, this role offers an exciting opportunity to lead a team and drive exceptional customer experiences.About the JobThis is a demanding yet rewarding role that requires a candidate with 5+ years of experience and at least 1.5 years of leadership...
-
Strategic Customer Experience Lead
4 weeks ago
Bengaluru, Karnataka, India ASSPL - Karnataka Full timeAbout the RoleWe are seeking a seasoned Strategic Customer Experience Lead to join our team at ASSPL - Karnataka. As a key member of our organization, you will be responsible for driving customer-centric initiatives and ensuring seamless experiences across all touchpoints.Key ResponsibilitiesDevelop and execute comprehensive plans to enhance customer...
-
Customer Experience Lead
9 hours ago
Bengaluru, Karnataka, India CloudSEK Full timeCareer Opportunities: Become part of our dynamic team as a Customer Success Manager at CloudSEK. This role involves leading the sales process to close deals, generating revenue and acquiring new customers. Your performance will directly contribute to the company's growth and future success.No prior experience necessary. However, your degree must be in...
-
Customer Experience Lead
9 hours ago
Bengaluru, Karnataka, India Nobroker Full timeAbout Nobroker: Nobroker is a leading real estate company that provides innovative solutions for home buyers and sellers. We are committed to delivering exceptional customer experiences through our dedicated customer support team.We are currently seeking a Customer Experience Lead with a strong background in Home Finance to join our team. As a key member of...