Customer Support Team Lead

2 days ago


Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full time

We are seeking an experienced professional to lead and manage our customer support team efficiently. This position requires a minimum of 5 years of experience as a support manager and at least 3 years of experience in Contract Lifecycle Management (CLM).

The ideal candidate should have excellent leadership skills, with the ability to motivate and direct a team to achieve specific goals and objectives within defined Service Level Agreements (SLAs). The successful candidate will also possess strong communication and problem-solving skills, with the ability to effectively manage escalations and customer calls.

Key Responsibilities:

  • Lead a customer support team to complete specific tasks and projects within defined SLAs.
  • Manage escalations and customer calls effectively, providing high-quality solutions.
  • Coordinate communication between stakeholders and customers, delivering necessary information in a timely manner.

**Salary:** ₹8,50,000 - ₹12,00,000 per annum



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