ITIL Compliant Support Team Lead

4 weeks ago


Bengaluru, Karnataka, India Pronto Consulting Services Pvt Ltd Full time

Job Title: Customer Service Leadership Role

We are seeking a highly motivated and experienced Support Manager to lead our support team and deliver exceptional customer experiences. The ideal candidate will have a strong track record of driving customer satisfaction and a passion for leadership.

Key Responsibilities:

  • Lead a support team to complete specific tasks and projects within defined SLAs, ensuring customer satisfaction at all times.
  • Manage escalations and customer calls effectively, providing high-quality solutions.
  • Coordinate communication between stakeholders and customers, delivering necessary information in a timely manner.
  • Directly support senior managers by running specific business operations.
  • Ensure seamless operations by effectively managing shifts and overseeing the team's performance.

Estimated Salary: ₹8,50,000 - ₹1,05,00,000 per annum, based on location and experience.



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