Application Support Team Lead for Enterprise Systems

5 days ago


Bengaluru, Karnataka, India Eleserv Softech Pvt. Ltd Full time

About Us

Eleserv Softech Pvt. Ltd is a leading provider of independent software development and SQA services, specializing in software implementation and QA across various platforms and domains.

We focus on understanding applications and their target audience to create effective testing strategies that deliver cost-effective, high-quality results in a timely manner.

Job Description

The Application Support Team Lead will be responsible for providing technical support, troubleshooting, problem management, and ensuring strong analytical skills are applied to support applications and systems effectively.

Key Responsibilities:

  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
  • Communicate proposed work plans to the senior management and application support team.
  • Communicate the application support policies, procedures and SLA to the relevant parties.
  • Research, perform root cause analysis, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
  • Prioritize multiple, open issues.
  • Generate the report based on the report specification document.
  • Document issue triage as troubleshooting progresses.
  • Follow best practices for change control of proposed solutions.
  • Document actionable bugs for engineering resolution.
  • Coordinate with the design and development teams to resolve complex application and system issues.
  • Troubleshoot and rectify application issues.
  • Provide progress updates to senior managers.
  • Monitor all alerts related to applications and provide proactive services.
  • Maintain positive working relationships with other team members.
  • Coordinate with the quality assurance and development team to administer code migrations across various environments.
  • Prepare and maintain documentation for all issues and the implemented solutions.

Requirements

To be successful in this role, you will need:

  • 2-4 years of experience in application support, including troubleshooting, debugging, and performance tuning.
  • In-depth knowledge of ITIL frameworks and best practices.
  • Proven experience in leading and managing technical teams.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience with LOS and LMS applications is a plus.

Estimated Salary: ₹ 12-18 lakhs per annum, depending on qualifications and experience.



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