Application Engineer for Manufacturing Systems
4 weeks ago
The successful candidate will be responsible for providing technical support to end users, focusing on supporting two main applications: Emerson Syncade and DeltaV. These platforms are pivotal in supporting the Manufacturing Execution System for various BMS manufacturing sites globally.
The Application Support Engineer will identify and resolve technical issues, developing and maintaining relationships with key stakeholders.
Key responsibilities include:
- Collaborating with business stakeholders and implementation partners to configure, build, and perform implementations, enhancements, and bug fixes using Syncade MES.
- Working with business process leads to design master data, recipes, and define best practices.
- Providing support for operationalizing the manufacturing and peripheral systems.
- Ensuring uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including on-call support on weekends on a rotation basis.
- Supporting daily operation and future enhancements of Syncade MES and other Manufacturing systems as an IT system owner and technical expert.
- Supporting integration initiatives between site manufacturing systems and above-site, enterprise systems, e.g., LIMS, ERP, RTMS, etc.
- Triage and providing technical support to user requests, with focus on supporting Emerson Syncade and DeltaV.
- Working closely with users to identify and resolve technical issues, ensuring they are resolved in a timely and efficient manner.
- Working independently and with internal teams to identify and resolve complex technical issues.
- Documenting and recording issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms.
- FOLLOWING escalation processes and interfacing with different tier teams as needed.
- Writing ad-hoc SQL queries to pull MES data for non-urgent requests.
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