Technical Support Team Lead

24 hours ago


Bengaluru, Karnataka, India Hevo Data Full time

**Hevo Data Overview:

We are a San Francisco/Bangalore-based company with 2000+ customers spread across 40+ countries in domains such as e-commerce, financial technology, and healthcare. We are strongly backed by marquee investors like Sequoia Capital, Chiratae, and Qualgro, and have raised $43 Million to date.

As a Technical Support Team Lead at Hevo Data, you will own hiring targets to scale the Support team as business needs grow. You will manage self and team's performance and continuously evaluate the team's technical skills and work to upskill the team.

You will have expertise in SQL, Java or any other Object Oriented Programming Language, and well-versed with Email Support operations, Support processes (e.g. escalation, SLA compliance, etc.). The ideal candidate has 10+ years of experience in technical product support roles with demonstrated success.


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